Frequently Asked Questions
Everything you need to know about orders, returns, jewelry and visiting Auraco.
Orders
How can I track my order?
Once your order ships, we will email tracking details to the address used at checkout.
Can I update or cancel my order?
Contact us as soon as possible. We will do our best to help before fulfillment begins.
Returns
What is your return policy?
Unworn items may be returned within 30 days of purchase in their original condition.
Products
How should I care for my jewelry?
Store pieces separately, avoid harsh chemicals and polish gently with a soft cloth.
Our Stores
Can I pick up my order?
Available pickup options appear during checkout when a participating location is nearby.